Free advice. (Worth more than you paid.)
What are the four steps to replacing a floor register? Read this blog and you still won’t know! A real-life example of work instructions that were published without proofreading or piloting.
People who refer to the three periods of ice hockey as “trimesters” and yell “touch down!” when a soccer goal is scored probably shouldn’t use sports analogies. But I’m going to anyway…
Do you really need a quality manual? Why? What are the benefits? If you are going to have a quality manual, what should it include? What contents would a reader find valuable? How do you efficiently present both the processes and objectives of a quality management system concisely?
Managing an internal audit program is not a sexy topic. If your internal audits feel like a value-subtracted activity instead of a value-added, then maybe this webinar (originally published by ASQ Blue Ridge section 1108) is for you.
Need to transition to ISO 9001:2015? Time travel not an option? Don't know where to start? There is still hope.
Plans and contingency plans sometimes fail. And when they do, it is always at the least opportune time.
Are Turtle Diagrams inadequate for ISO 9001:2015? Use the Beetle Diagram to document your process knowledge.
Many organizations face a shortage of committed internal auditors. When internal auditors are auditing on a volunteer basis, there are steps the organization can take to mitigate the risk of high turnover.
Are you a Quality Manager who has been tasked with getting ISO 9001 certified? Should you spend limited resources on a consultant? Can't you just model your system off someone else's? What could possibly go wrong?
Too many employees are coached to answer exactly what the auditor asks. No more. No less. What would happen if your company dropped the masquerade for transparency?
To address the risk-related requirements of ISO 9001:2015, some organizations are expending vast efforts into designing the risk assessment step without a full understanding that this is just one step in a larger process.
In this blog, you can find some tips, advice, and rants on how to (and how not to) write a quality policy that meets ISO 9001:2015 requirements.